Terms and Conditions

TERMS AND CONDITIONS

General

This WebShop is operated by Pieces chrono Ltee. Throughout the site, the terms “we”, “us” and “our” refer to Pieces chrono Ltee which offers this WebShop, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.
Any new features which are added to the current WebShop shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our WebShop. It is your responsibility to check this page periodically for changes. Your continued use of or access to the WebShop following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms and Conditions, you represent that you are at least 18 years old or the age of majority in your country of residence.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related WebShop is inaccurate at any time without prior notice.

Permission to use WebShop

2.1          You may:
(a)          view pages from our website in a web browser;
(b)         download pages from our website for caching in a web browser;
(c)          print pages from our website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;
(d)          stream audio and video files from our website using the media player on our website; and
(e)         use our website services by means of a web browser.
               subject to the other provisions of these terms and conditions.
2.2         Except as expressly permitted by Section 2.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.
2.3          You may only use our website for your own personal and business purposes; you must not use our website for any other purposes.
2.4          Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.
2.5         Unless you own or control the relevant rights in the material, you must not:
(a)          republish material from our website (including republication on another website);
(b)         sell, rent or sub-license material from our website;
(c)          show any material from our website in public;
(d)         exploit material from our website for a commercial purpose; or
(e)         redistribute material from our website.
2.6         Notwithstanding Section 2.5, you may redistribute our newsletter in print and electronic form to any person.
2.7         We reserve the right to suspend or restrict access to our WebShop, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the WebShop during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the WebShop.

Product & Services Policy

3.1. Online Purchase.
3.1.1. The Customer may be a registered Customer to be able to make online purchases and payments.
             3.1.2. You may register for an account with our WebShop by completing and submitting the account registration form on our website and clicking on the verification link in the email that the WebShop will send to you.
             3.1.2.1. You must not allow any other person to use your account to access the WebShop.
             3.1.2.2. You must notify us in writing immediately if you become aware of any unauthorised use of your account.
             3.1.2.3. You must not use any other person's account to access the WebShop, unless you have that person's express permission to do so.
             3.1.2.4. If you register for an account with our WebShop, you will be asked to choose a user ID and password.
             3.1.2.5. Your user ID must not be liable to mislead and must comply with the content rules set out in our website; you must not use your account or user ID for or in connection with the impersonation of any person.
             3.1.2.6. You must keep your password confidential.
             3.1.2.7. You must notify us in writing immediately if you become aware of any disclosure of your password.
             3.1.2.8. You are responsible for any activity on our WebShop arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
3.1.2. Payment for Products & Services shall be made in local currency (Mauritian Rupee).
3.1.3. The Customer can choose from the following payment methods at the moment of placing an online order:
a) Online payment using MasterCard, VISA Card or American Express cards. [This option will be available soon.]
b) Internet banking transfer.
c) Pay by cash payment, bank depositor Debit / Credit card payment at our offices.
3.1.4. Value Added Tax (VAT) is included in the showcase price.
3.1.5. We reserve the right to refuse any order you placed with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

3.2. Notifications on successful / failed Transactions
3.2.1. A confirmation including a receipt of the transaction (the “Transaction Receipt”) will be sent to the Customer’s e-mail account upon successful online payment for Products & Services purchased and/or postpaid settlement at the moment of delivery.
- The Transaction Receipt will have a unique identification number to the transaction.
- The Customer’s bank card account number will not appear on the Transaction Receipt.
3.2.2. The Customer can view order history of his account at all times by logging into ‘My Account’ accessible on the Portal, if the customer has registered with the WebShop.
3.3. Prices
3.3.1. Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order. All prices are listed in Mauritian rupees.
3.3.2. All prices are inclusive of VAT at the applicable rate at the time of your order and a delivery fee of Rs 200 will apply for orders having a total value less then Rs 2,000 (Incl. Vat). All Orders having a total value above Rs 2,000 will benefit from Free delivery.
4. Delivery Policy
4.1. Once the Customer places an online order, Pieces chrono Ltee commits to deliver the order within 7 to 10 business days [excluding weekends and public holidays and force majeur]. Should Pieces chrono Ltee not be in a position to deliver the Customer’s orders within the given timeframe (for e.g. in case of any force majeure), Pieces chrono Ltee shall contact the Customer immediately & notify him when the delivery of his order shall take place.
4.2 Should the product be out of stock Pieces chrono Ltee will immediately inform the customer by email or telephone and a full refund will be granted should Pieces chrono Ltee be in possession of the payment.
4.2. The Customer understands that delivery of the ordered items shall occur only at locations within the Mauritian territory limits excluding Rodrigues and other Outer Islands.
4.3. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
4.4. Pieces chrono Ltee will contact the Customer directly to notify him when the delivery of his order shall take place.
4.6. In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Pieces chrono Ltee on +230 4034339 to notify us as soon as he reasonably can.
4.7. The Customer needs to present his identification document (National ID or Passport) to Pieces chrono Ltee staff before accepting the delivery.
4.8. The Customer must ensure and check that the product delivered is the right. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
4.9. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Pieces chrono Ltee on +230 4034339.
4.10. Pieces chrono Ltee will not install any product(s) on behalf of the customer.
4.11. Once a product has been delivered to a customer Pieces chrono Ltee will not grant any refund. Therefore, it is the responsibility of the customer to ensure that the product is in good condition and meets his or her expectation at the moment of delivery as no refund or exchange will be allowed once delivery has been done.
4.12. Once delivery has been made, we will not be liable for any breakages, nonconformity or shortages of the products ordered.
6. Returns & Refunds Policy
6.1. Returns may be considered upon delivery by Pieces chrono Ltee and subject to the following conditions:
- If an out of box failure is noted for the particular product upon testing at time of delivery.
- If there is a mismatch between the product ordered and the delivered one.
- For the conditions mentioned above:
- The Customer must not accept delivery and must immediately return the product(s) to Pieces chrono Ltee.
- The Customer understands that the second delivery depends on stock availability, and where stock is available, the product will be delivered to the Customer within 7 to 10 Business Day.
6.2. After delivery, the Customer must notify Pieces chrono Ltee as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on +230 4034339. Any request for return will be considered solely based on the warranty conditions, if any, attached to the product including the following conditions:
- The Customer must bring the defective product to Pieces chrono Ltee located at 4^th Floor, 34, Ebene Heights Building, Cyber City, Ebene together with the product.
- The Customer agrees neither to, nor allow any other party to modify or tamper the product. Any evidence of tamper will be tantamount to material breach by the Customer and Pieces chrono Ltee shall have no obligation to take back the product.
- The Customer must present the Sales Invoice, and/or the Transaction Receipt and identification details (National ID or Passport).
6.3. Goods once sold are not exchangeable and non-refundable.
7.            DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service is provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.